Estimated Read Time: 6 mins
Share your reviews, comments or any suggestions here. We value your input
Estimated Read Time: 6 mins
Author: Mohsin Ali
Published on: January 24, 2024
Posted at: January 24, 2024
Category: Business AnalystShare
Good and effective communication skills play a crucial role in one’s life, be it personal or professional. However, for business analysts and project managers learning effective strategies for communication, both written and verbal, is non-negotiable.
Ineffective communication with your stakeholders, customers and team members can result in significant business losses. And this isn’t a mere statement but a fact proven with research.
According to research conducted by the Project Management Institute (PMI), poor communication was stated as the primary reason for a project's failure. Moreover, PMI mentioned that in 56% of the projects that failed, poor communication was one of the major contributing factors.
And that’s not all,
According to the report conducted by the Harvard Business Review, companies that practiced effective communication had a 47% higher total return to shareholders compared to those with poor communication practices.
So If you are worried and unaware of the strategies that can improve your communication in business, we’ve got your back.
This article explains the importance of communication in business analysis and shares some amazing and effective strategies for business analysts and project managers to take your communication game to the next level!
Effective communication in business refers to the ability to convey complex theories and concepts, requirements and technical jargon to your stakeholders. By stakeholders, we mean your project team, customers, clients, end users and the upper management
To become an effective business communicator, you need to be a good listener and adapt to different communication and language styles. In this way, you can easily understand different client personas and transfer your message to a diverse audience the way they understand it. Besides, many other reasons exist to incorporate effective communication strategies in your arsenal, which we will discuss next!
Business analysts possess technical knowledge, analytical skills and personal attributes that make them excel in their role. Having the right communication skills is one of the skills they compose, and it helps them in several ways like;
As a business analyst, your communication skills play a key role in shaping how your clients perceive the brand, so you must represent it with clarity and precision. You’re the face of the business, and it's your responsibility to showcase its unique value proposition and build a strong connection with clients. Therefore, learning effective communication strategies is your chance to stand out from the competition.
It's normal to struggle with conveying your message when working with a new business, as every organization is unique in its processes. However, if you’ve learned the right strategies, you can indisputably overcome communication challenges
Here we’re sharing the key communication challenges business analysts face and effective ways you can address them.
The biggest challenge that you can face as a business analyst is the risk of misunderstanding or ambiguity. It happens because sometimes you’re dealing with stakeholders with different communication styles, they’re unable to state their requirements, and there is a language barrier. To address this challenge, you can use visuals like flowcharts, diagrams or mock-ups so your stakeholders can understand your requirements and can provide you with theirs. Let’s say you’re dealing with a client who does not understand your language. In this case, you can use visuals and terminologies common to the field you’re working in.
Having to deal with clients who’re unique in their needs, expectations, and goals can be a real challenge. We can all agree that everyone is unique in their thoughts and ideas, and being unable to understand those needs lead to conflict. To overcome such a challenge, clearly define the goals and objectives associated with the project and communicate any delays or faults to the client beforehand. For example, if a client expects you to complete a project within a specific timeframe but you can’t promise the exact, be open about it. It’s necessary to be honest about the challenges and obstacles that can result in delays, and you must identify them before promising the project.
It’s normal to deal with stubborn clients or customers who disagree or resist changing their current processes or systems. However, presenting your ideas in a way that shows them their current process’s vulnerabilities can change how they react. To address this challenge, you can communicate the benefits of your proposed ideas and faults in their processes hindering their success but in a gentle way. For example, if if you are proposing a new software system, you can communicate the benefits, such as increased efficiency and productivity and involve stakeholders in the decision-making process and provide training and support for using the new system. Let the ownership be in their own hands and provide assistance in a polite way.
So you’ve to convey your message to your team members as well as your clients. Being in the field, your team understands technical jargon, but the clients may not understand them. You’ve to balance it here and effectively manage the knowledge gap. To address this challenge, you should be mindful of your audience and communicate in a way that is appropriate for each group. You can bridge the knowledge gap by providing clear explanations and context for technical information. For example, if you’re communicating technical information to a business stakeholder, you may need to provide additional context, such as definitions and explain technical terms in simple language. You can also use visual aids to help the stakeholder understand the information.
Besides learning strategies to communicate your message, it's essential to work on understanding human psychology and different client personas with your past experience. Once you got covered in the way each client communicates their needs and goals associated with the project you’re working on, it becomes easy to convey your requirements.
Finally, effective communication is a critical skill that business analysts must invest in. By actively working to improve their communication skills, business analysts can not only excel in their roles but also drive better business outcomes for organizations. With their help, you can build stronger relationships with stakeholders, facilitate better collaboration and decision-making, and ultimately achieve your financial goals in an optimized way.